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Returns Policy

ONLINE RETURNS POLICY

We are committed to selling only high quality products however we understand that there may be occasions when you need to exchange or return an item.

We will be willing to refund or offer an exchange on products which are returned to us in a re-sellable condition, unused, free from defects and with all the original packaging intact provided they are returned within 28 days from the date of purchase. 

Please return your order in the original packaging with labels attached and the packing sheet included to our online return address:

Online Returns Department

Strand House
Loughanhill Business Park
Gateside Road
Coleraine
Northern Ireland
BT52 2NR

If a refund has been requested it will be processed using the means of payment used for the original transaction. We aim to process your refund as soon as possible and it will appear within your account within 3 - 5 working days.

If you have any queries or concerns regarding your refund, please contact our customer services team and we will be happy to help:

For Online Orders & Enquiries
Monday to Friday – 8:30 am to 4:30pm
Freephone* - 0800 012 1771
Mobile/International - +44 (0)28 7032 5241

Email customerservices@moorescoleraine.com

 

RETURNING ITEMS PURCHASED IN-STORE

**As our stores are currently closed, our normal return policy applies from day of re-opening:

7 days exchange on sale items
28 days refund / exchange on full price items**

To return an item purchased in-store we would ask that this is returned directly to the department from which the item was purchased.

 

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